1. Overview

At Qlynn, we want you to be completely satisfied with your purchase. This policy outlines our cancellation and refund procedures to ensure a hassle-free experience. Please read this policy carefully before making a purchase.

2. Order Cancellation

2.1 Cancellation by Customer

You may cancel your order under the following conditions:

• Before Dispatch: Orders can be cancelled free of charge before they are shipped
• After Dispatch: Once an order is shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product

2.2 How to Cancel

To cancel an order before dispatch:

• Log into your account and go to "Orders"
• Select the order you wish to cancel
• Click "Cancel Order" and provide a reason
• Alternatively, email us at support@qlynn.in with your order number

2.3 Cancellation by Qlynn

We reserve the right to cancel orders in the following circumstances:

• Product unavailability or stock issues
• Pricing errors on the website
• Suspected fraudulent transactions
• Inability to deliver to the provided address
• Non-payment or payment failure

In such cases, a full refund will be issued to your original payment method.

3. Return Policy

3.1 Return Window

We offer a 7-day return window from the date of delivery. Returns requested after this period will not be accepted.

3.2 Eligibility for Returns

Products are eligible for return if they meet the following criteria:

• Product is unused and in its original condition
• Product is in its original, unopened packaging
• All tags, seals, and labels are intact
• Product is not damaged by the customer
• Return request is initiated within 7 days of delivery

3.3 Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for hygiene reasons)
• Products with broken seals
• Free gifts or promotional items
• Products marked as "non-returnable" on the product page
• Products purchased during clearance sales (unless defective)

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Log into your account and navigate to "Orders"
2. Select the order containing the item you wish to return
3. Click "Request Return" and select the item(s)
4. Provide a reason for the return
5. Upload images of the product (if applicable)
6. Submit the return request

4.2 Return Pickup

Once your return request is approved:

• Our courier partner will schedule a pickup within 3-5 business days
• Ensure the product is packed securely in its original packaging
• Keep the product ready for pickup during the scheduled time
• Collect the pickup receipt from the courier

4.3 Self-Ship Returns

If pickup is not available in your area, you may self-ship the return to our warehouse. Shipping costs for self-shipped returns will be reimbursed upon successful return (up to ₹100, on submission of courier receipt).

5. Refund Policy

5.1 Refund Eligibility

Refunds are processed for:

• Cancelled orders (before dispatch)
• Returned products that pass quality inspection
• Orders cancelled by Qlynn
• Defective or damaged products (with proof)
• Wrong products delivered
• Missing items in the order

5.2 Refund Timeline

5.3 Refund Method

Refunds will be credited to the original payment method:

• UPI/Net Banking: 3-5 business days
• Credit/Debit Card: 5-7 business days (may take up to 10 days depending on your bank)
• Wallet: 1-2 business days
• Cash on Delivery: Bank transfer (NEFT) within 5-7 business days after providing bank details

5.4 Refund Amount

The refund amount will include:

• Product price (excluding any discounts applied)
• Applicable taxes

Note: Shipping charges are non-refundable, except in cases where the return is due to a defective product, wrong item delivered, or our error.

6. Defective or Damaged Products

If you receive a defective or damaged product:

1. Report the issue within 48 hours of delivery
2. Provide clear photos/videos of the damage or defect
3. Include photos of the packaging and shipping label
4. Contact us at support@qlynn.in with order details

We will either send a replacement or issue a full refund, including shipping charges.

7. Wrong Product Delivered

If you receive a wrong product:

• Do not open or use the product
• Report within 48 hours of delivery
• We will arrange for pickup of the wrong item and delivery of the correct item
• If the correct product is unavailable, a full refund will be issued

8. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product:

1. Initiate a return for the original product
2. Place a new order for the desired product
3. Once the returned product is received and verified, your refund will be processed

9. Promotional and Discounted Items

For products purchased during sales or with promotional discounts:

• Standard return policy applies
• Refund will be for the amount actually paid (discounted price)
• Free gifts must be returned along with the main product
• Coupon codes may not be reinstated after refund

10. Contact Us

For any queries related to cancellations, returns, or refunds:

We aim to resolve all return and refund queries within 24-48 hours.