1. Overview
At Qlynn, we strive to deliver your beauty and skincare products in perfect condition and within the estimated delivery timeframe. This shipping policy outlines our shipping methods, delivery times, and associated charges.
2. Shipping Coverage
We currently ship to all serviceable pin codes across India. During checkout, please enter your pin code to verify delivery availability in your area.
Note: Some remote areas may have extended delivery times or may not be serviceable by our courier partners. If your pin code is not serviceable, please contact us at support@qlynn.in.
3. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹499 | ₹49 |
| ₹499 and above | FREE |
* Shipping charges are calculated at checkout based on your order value and delivery location.
4. Estimated Delivery Time
| Location | Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3-5 business days |
| Other Cities & Towns | 5-7 business days |
| Remote Areas | 7-10 business days |
* Business days exclude Sundays and public holidays. Delivery times are estimates and may vary during peak seasons, sales events, or unforeseen circumstances.
5. Order Processing
Orders are processed within 1-2 business days after payment confirmation. You will receive an email and SMS notification once your order is dispatched, along with tracking details.
- Orders placed before 2:00 PM IST on business days are typically processed the same day
- Orders placed after 2:00 PM IST or on weekends/holidays will be processed the next business day
- During sales or promotional periods, processing may take an additional 1-2 days
6. Order Tracking
Once your order is shipped, you can track it using the tracking link sent to your registered email and phone number. You can also track your order by:
- Logging into your Qlynn account and visiting the "Orders" section
- Using the tracking number on our courier partner's website
- Contacting our support team at support@qlynn.in
7. Shipping Partners
We partner with reputed courier services including Delhivery, BlueDart, DTDC, and India Post to ensure safe and timely delivery of your orders. The courier partner for your order is assigned based on your delivery location and serviceability.
8. Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the order will be returned to our warehouse. In such cases:
- You will be notified via email/SMS about the failed delivery
- A refund will be initiated to your original payment method after deducting shipping charges (if applicable)
- Alternatively, you can contact us to reship the order (additional shipping charges may apply)
9. Damaged or Missing Items
We take utmost care in packaging your products. However, if you receive a damaged package or items are missing:
- Do not accept the delivery if the package appears tampered or damaged
- Report the issue within 24 hours of delivery with photos/videos of the package and products
- Contact us at support@qlynn.in or call +91 9024062477
10. Contact Us
For any shipping-related queries, please reach out to us:
Email: support@qlynn.in
Phone: +91 9024062477
Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM IST